Frequently Asked Questions (FAQs)

Account and Billing

• How do I update my credit card for my membership?
• How do I cancel my membership?
• How do I reset my password if I forgot it?
• What are my video recording limitations? (time & file size)
• How do I update my email address in MortgageCoach?
• Renewing or reactivating your account

Troubleshooting

• Enabling the correct webcam and microphone in Chrome
• How do I clear my cache in each browser?
• Why is my report (presentation) not editable from the Home screen?
• Why is my sound not recording while creating a video on my computer?
• Can I do a screen capture while recording a video in MortgageCoach?
• Why am I not receiving my email alerts?