How do I cancel my membership?

While we don't want to see you go, canceling your membership is super easy, and this can be done either of the two following ways. 

• Submit a cancelation within your Mortgage Coach account. While logged into your account, you can click on "Settings" at the top right and then the "Account" tab. There you will see the "Request Cancelation" box you can click on. That will let our Accounting team know you would like your recurring payment stopped.

OR

• Email our Accounting Department at billing@trustengine.com and indicate that you want to cancel.

After submitting your request, our team will cancel any upcoming scheduled membership payments so you won't be charged again. Note that refunds are not available on monthly memberships and your account will be set to expire on your next monthly billing date. For our complete terms and conditions, please see our website here:

http://mortgagecoach.com/terms-of-use/ 

Reopening your membership

If you had canceled your account or your account has lapsed due to a credit card decline, you can do so anytime by visiting the sign-up page here to reopen this account:

https://mcedge.tv/signup

When asked to create a password, please use the same one as before to confirm your account and set up a new payment. The system will process the payment, set up a new recurring payment, and open your account back up immediately.