Troubleshooting
Resolve technical, hardware, and access issues within the platform. This section features troubleshooting articles to help you clear your browser cache, enable the correct webcam and microphone in Chrome, and fix sound or screen capture issues while recording video. It also covers quick fixes for email alert delivery failures and uneditable presentations on the Home screen.
- Enabling the correct webcam and microphone in Chrome
- How do I clear my cache in each browser?
- Why is my report (presentation) not editable from the Home screen?
- Why is my sound not recording while creating a video on my computer?
- Can I do a screen capture while recording a video in MortgageCoach?
- Why am I not receiving my email alerts?