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  1. Mortgage Coach Support Center
  2. Frequently Asked Questions (FAQs)
  3. Troubleshooting

Troubleshooting

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  • Enabling the correct webcam and microphone in Chrome
  • How do I add a QR code to my Open House Flyers?
  • How do I clear my cache in each browser?
  • Why is my report (presentation) not editable from the Home screen?
  • Why is the P&I I entered for the Current Mortgage not showing on the report?
  • Why is my sound not recording while creating a video on my computer?
  • Why is my Closing Cost section missing?
  • Can I do a screen capture while recording a video in MortgageCoach?
  • Why does my monthly savings not equal the amount in my Short Term Savings?
  • Why am I not receiving my email alerts?
  • The borrower has a 2nd that is currently still interest only, but adjustable. The MortgageCoach application is reflecting a P&I payment for the 2nd and this distorts the actual situation. How do I fix it?
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